From the Frontline – Upcoming Webinar: A Practical Approach to Achieving Patient and Family-Centered Care
I’ve shared a bit about the book our team put together this year entitled “Beyond CAHPS – A Guide for…
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Fresh from the Front…
[vc_row][vc_column][vc_column_text]Earlier this week I had the pleasure of presenting at The Beryl Institute’s PX2017 Conference in Denver. As an added bonus,…
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From the Front Line – A Glimpse from Guatemala
I just returned from an amazing 10-day experience in Guatemala where I was part of a mission group working in…
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From the Frontline
To the gentleman who sneezed on me on last week’s Wednesday night flight home from St. Louis, I say “thank…
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The Unexpected Experience – It’s a Journey… Not a Destination
Recently, I had a relative message me on Facebook about an experience he was having with an immediate family member…
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The Unexpected Experience – You can’t make this stuff up…
When I phoned home from California I was greeted with this question from my 7-year old: “Mommy I hurt my…
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The Unexpected Experience – Just Tell Me What to Do! Part 4
We all have opportunities for improvement: for my oldest daughter, keeping the bathroom clean was (and is) one of them.…
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The Unexpected Experience – Just Tell Me What to Do! Part 3
We all have opportunities for improvement – sometimes it takes some time, but it is possible to make changes to…
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An Unexpected Experience – We interrupt this series…
It truly was an unexpected experience although not the kind we have been discussing in this series… Last Spring, I…
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An Unexpected Experience – Let’s Go!
Quick, name that game? Yes, it’s Monopoly and those who know me or knew me in my childhood and young…
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An Unexpected Experience – It’s All About the Flow…
I love rivers. Growing up, our cottage was on a river in central Pennsylvania. Even though I now hail from…
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An Unexpected Experience – Waiting
Ever been there? Go ahead, you can click on it. I sat there for 3 songs, and midway through the…
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An Unexpected Experience – The Importance of the ED
“Iceberg, right ahead!” Quick… name that movie! If you said “The Titanic”, you’re right! To this day, when I see…
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An Unexpected Experience
It was an eventful night. What was supposed to be a straightforward two-hour flight from Nashville to Minneapolis turned into…
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Your Complete Guide to ED-CAHPS
ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer…
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Improving Communication: The Path to Performance
“The shortest distance between two points is a straight line, Janiece!” My mother said this to me frequently as I…
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Improving Communication: The Puke or Shoot Continuum
No one likes to be sick and let’s face it… puking is the worst. Second to that I guess, is…
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Improving Communication: A Word (or two) about Coaching
What is a coach? Someone who supports you, someone who challenges you, someone who helps you improve? This picture was…
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