Improving Communication: Key Strategies
In the last blog I discussed the importance of paying attention to the basics and how that impacts physician communication…
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Improving Communication: Pay Attention to the Basics
What do you notice about this bowl of M&Ms? It’s colorful, yes. Lots of primary colors, yes. Someone’s been eating…
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Service Culture Training: Sustaining & Supporting
Organizations often believe that merely putting their staff through a training program about service will suffice for “fixing” their service…
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Service Culture Training: Implementing the Plan
Instilling or re-shaping the service culture of your organization doesn’t happen overnight. In this series we are sharing some tips…
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Service Culture Training: Developing the Plan
Shaping the service culture in a healthcare organization is not for the faint-of-heart. In this series we are providing practical…
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Service Culture Training: How to Get Started
One of the comments we received on our post that described the “Defy the Asymptote” concept was about patient satisfaction percentile…
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