Your Complete Guide to ED-CAHPS

October 28, 2015/Janiece Gray
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ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer questions that surround ED-CAHPS. Those organizations that start early, hardwiring processes and behaviors in alignment with the new tool, will debut at the top of the database. Your emergency department has the potential to set the tone for your entire organization. Now is the time to seize your opportunity!

By reading this eBook, you’ll learn:

  • What to expect from ED-CAHPS
  • Best practices for preparing your emergency department today
  • How to reimage your “waiting” room
  • and much more!

Click to Download the eBook

Free Webinar: Exploring ED-CAHPS

Wednesday, November 11, 2015 | 1 p.m. MT

Please join us for our ED-CAHPS webinar hosted by two experts in the field. Janiece Gray, Founding Partner of DTA Healthcare Solutions and former Director of Performance Improvement & Patient Experience for Allina Health System and Steve Bachtel, Chief Commercial Officer for MyRounding and 20-year patient experience and healthcare veteran.  Questions and comments will be fielded for live discussion and ideation.

Topics covered will include:

  • Current state of ED-PEC and ED-CAHPS
  • Strategies for migrating to the new tool
  • Best practices for improving the ED patient experience

Click to Register for Webinar

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Janiece Gray

I began my career as a social worker and later, with my Master of Health Administration (MHA), directed operations at Allina Health in Minnesota. I later directed patient experience at Allina. My background and experience give me strengths in approaching healthcare opportunities and challenges through a systems lens – with unique strengths, challenges and activation points. My experience is also informed by leadership roles leading performance improvement in patient-centered care and patient experience departments. Working in the client role with healthcare consulting firms inspired me to address some unmet needs in the industry, and to co-found DTA Healthcare Solutions. I have a Lean Six Sigma Black Belt, and find that the discipline of practice translates to healthcare work very well.

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