What the Heck is Care Team Coaching? Free Download Available…


Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet, do share!” Everyone is looking for something that solves all their organization’s patient experience-related problems and makes success attainable. The closest thing we’ve found to said silver bullet is a combined approach of service culture training reinforced by individual Care Team Coaching. Check out the latest entry in our “What the Heck is…” series to learn all about Care Team Coaching and why it will undoubtedly benefit your providers and ultimately your patients and their families.

Download the Care Team Coaching Publication Here

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Janiece Gray

I began my career as a social worker and later, with my Master of Health Administration (MHA), directed operations at Allina Health in Minnesota. I later directed patient experience at Allina. My background and experience give me strengths in approaching healthcare opportunities and challenges through a systems lens – with unique strengths, challenges and activation points. My experience is also informed by leadership roles leading performance improvement in patient-centered care and patient experience departments. Working in the client role with healthcare consulting firms inspired me to address some unmet needs in the industry, and to co-found DTA Healthcare Solutions. I have a Lean Six Sigma Black Belt, and find that the discipline of practice translates to healthcare work very well.

We’ve helped clients across the country accelerate toward value-based healthcare delivery.

Let us do the same for you.