Media & Resources
Find helpful resources for healthcare data warehousing, healthcare data governance, patient experience improvement, and quality improvement in healthcare. Feel free to download and share with your colleagues.
Have questions about our resources, our services, or our leading-edge healthcare improvement support technology?
Books
Beyond CAHPS
A Guide for Achieving Patient- and Family-Centered Care
Our book provides healthcare providers with the knowledge they need to construct a top-notch patient experience.
20% OFF Coupon Code: MB331242
Your Complete Guide to
ED-CAHPS
ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer questions that surround ED-CAHPS. Those organizations that start early, hardwiring processes and behaviors in alignment with the new tool, will debut at the top of the database. Your emergency department has the potential to set the tone for your entire organization. Now is the time to seize your opportunity!
Flyers
Data Warehousing
Learn about our unique data warehousing approach at making data accessible and actionable.
Care Team Communication Coaching
Learn how DTA Healthcare Solutions helps care team members enhance their communication skills with patients, building competence and instilling confidence – without compromising clinical quality or productivity.
Patient Experience Offerings
At DTA Healthcare Solutions, patient experience is a passion, and helping organizations to enhance their performance in this area is a core skill of our team. DTA has proven success in helping clients attain these critical patient experience capabilities.
Provider Communication Coaching
Learn how DTA Healthcare Solutions helps providers enhance their communication skills with patients, building competence and instilling confidence – without compromising clinical quality or productivity.
Compendium Metric Hub Fact Sheet
The Standard Measure Repository (Compendium Metric Hub) will bring order to measurement chaos.
Communication Counts
Learn about strategies & best practices for improving physician communication with patients across the continuum.
Approach to Predictive Analysis
Learn about our approach to analyzing the data that allows you to predict and plan with accuracy and efficiency.
Videos
Key Care Practices in Care Team Coaching
This video is the last in our Care Team Coaching series in which we highlight just a few of the key care practices that we focus on in Care Team Coaching. This is an effective modality for improving communication with patients and families.
Ways to Engage with DTA and Care Team Coaching
This video is part of our Care Team Coaching series exploring this effective modality for improving communication with patients and families. In this video, we discuss some of the many offerings and ways to engage with DTA and Care Team Coaching.
Outcomes Achieved with Care Team Coaching
Care Team Coaching is an effective modality for improving communication with patients and families. In this video, we look closer at some of the outcomes of using this in a variety of environments.
Applications of Care Team Coaching to Telehealth and Virtual Visits
Care Team Coaching can be applied not just to in-person visits in the clinic or inpatient environment. It is also useful to support providers in telehealth and virtual visits. Learn more in this video.
The Process of Care Team Coaching
A lot of people wonder how Care Team Coaching actually works. In this video, Janiece Gray describes the process we use and teach for Care Team Coaching.
What is Care Team Coaching?
The term “coaching” means a lot of different things, depending on who you talk to! At DTA we refer Care Team Coaching as the strengths-based approach to helping providers and staff members improve their communications with patients. In this video we explore and describe this concept of Care Team Coaching.
What the Heck is Value-Based Purchasing (VBP)?
Wondering about Value-Based Purchasing? Well you've come to the right place. Sit back and enjoy this high-level overview of the concept told by a colorful cast of characters and voiced by some of the least-known voice talent in the business.
What the Heck is Teach Back?
Ever heard of Teach Back? Join some of the least-known voice talent in the business once again as we describe this simple yet powerful practice that can really make a difference in interactions with your patients.
Case Studies
Regions Hospital
St. Paul, MN
Improving Care Team Communication & Patient Experience
North Memorial Medical Center
Robbinsdale, MN
Improving Physician Communication & Patient Experience
White Papers
Building the Enterprise Data Warehouse: It takes a Village
The demand for data is growing, but can you meet it? This white paper talks about the three principles that help you do more with less and create an Enterprise Data Warehouse that can grow with you.
What the Heck is Care Team Coaching?
Podcasts
Telehealth & Equity: Hennepin Healthcare's Journey
Like many organizations, Hennepin Healthcare had to transition to virtual and phone visits during the onset of the pandemic. They did so with a thoughtful, patient-centric approach and also see this as an equity and access strategy for their organization. Join our Executive Consultant, Janiece Gray, as she talks with Dr. Ryan Jelinek and Sheila Delaney Moroney from Hennepin Healthcare about their work and roles in this process.
Telehealth Discussion with Samson Mael
In this podcast, our Executive Consultant, Janiece Gray, talked to Samson Mael, Chief Operating Officer at Ritter Center. Samson believes in working with organizations that strive to deliver the best service possible and is committed to continual quality improvement. Janiece and Samson chatted about how telehealth has evolved this year at the Ritter Center, a federally qualified health center serving low income and homeless populations in Marin county. Check it out to learn more!
Data Integration & Analytics Managed Services
Find out how Mille Lacs Health System has been able to make progress in enterprise data integration and analytics despite all the challenges facing rural hospitals and the healthcare industry in general.
Telehealth Discussion with Dr. Andrew Lundquist
In this podcast, our Executive Consultant, Janiece Gray, talks with Dr. Andrew Lundquist DPM, FACFAS, Chief Medical Officer of the Mankato Clinic. He has over 15 years of healthcare leadership experience driven by a desire to improve patient outcomes. Janiece and Dr. Lundquist chatted about how telehealth has evolved this year at Mankato Clinic, a multispecialty group with 180 providers in 7 different clinic sites in southern Minnesota. Check it out to learn more!
Art of the E-Visit Pilot
In this podcast, our Executive Consultant, Janiece Gray, talks with Melissa Magstadt, MS, MBA, CNP, Founder and Lead Provider of QuickCare Clinic in South Dakota about a recent pilot they did together. They examined the Art of the E-Visit and applied a proven methodology (Care Team Coaching) to telehealth and virtual visits. Check it out to learn more!
Coaching Conversation with Debbie Young
DTA's Co-Founder, Janiece Gray talked to Debbie Young, Service Excellence Manager at Sutter Independent Physicians. In this session they discuss Coaching and the model and approach that Debbie and her coaches use with physicians and teams. Additionally, Debbie shares how her team has adapted their coaching in the COVID-19 world.
Learn more about coaching with Janiece Gray
Janiece Gray recently was interviewed about the different types of coaching she does - including Care Team, Physician, Executive, Leadership and Life Coaching. In this interview she reviews the type of ideal clients she works with, her approach and the results one can expect when engaging in these various types of coaching.
Coaching Conversation with Shawna Foss
Listen in on a conversation between Shawna Foss, Manager of Customer Experience at North Memorial Health in Robbinsdale, Minnesota and DTA Healthcare Solutions' CEO and Founding Partner, Janiece Gray. Shawna and Janiece share some insights about the impact of Care Team Coaching and ideas of various ways that leaders are using the reporting tool to demonstrate that impact.
Coaching Conversation with DTA's Jen Schugel
Listen in on a conversation with DTA's own Jen Schugel about her experiences as a Care Team Coach. Janiece Gray, Founding Partner and CEO of DTA Healthcare Solutions and Jen Schugel, Senior Consultant give listeners a glimpse into Jen's role, memorable experiences and advice for other Care Team Coaches. A great bonus for listeners: Jen helped to build the Coaching Reporting Tool so she adds great insight and advice for maximizing use of the tool.
Care Team Coaching for Health Care Professionals
Check out this podcast in which we explore a different type of training, Care Team Coaching, which utilizes a strengths-based approach to support caregivers. Not only does this methodology have quick success and serve to improve communication, but it can also help to build resiliency and decrease burnout.
The Rural Hospital Catch-22: Can't Afford Analytics, Can't Survive Without It
In this podcast, we explore some of the challenges facing rural hospitals across America and how data analytics is essential to their survival. The problem is, these organizations can't afford to develop a strong analytics program...or can they?
Going Deeper on Patient Experience
Patient Experience is a lot like the blind men and the elephant. It’s defined differently by various healthcare provider organizations. Is there one best approach and how do you get your arms around this massive initiative for your healthcare organization? Listen to the podcast recording in this post as Lonnie Hirsch, Founder and CEO of Hirsch Healthcare Consulting interviews Janiece Gray, Founding Partner at Minnesota-based healthcare consulting firm DTA Healthcare Solutions as she takes us on a deeper dive into the seemingly bottomless well that is patient experience.
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