One of my earliest memories was when I was 3 years old and my mom and her friend and I went to the mall in Harrisburg, PA. We spent the evening shopping, and as we went back to our car (a light blue Ford Pinto) at the end of the night, my mom’s friend, Cheryl, looked at my mom and asked, “Does she always talk this much?” My mom politely smiled and nodded. Later that evening back at our house, I looked at my mom and said, “I know I talk a lot… it’s just because I have so much to say!”
Some things haven’t changed…especially when it’s something that I’m passionate about! Take for instance my recent opportunity to sit down with Daniel Litwin of Health Care by MarketScale to discuss one of my favorite topics: Care Team Coaching. While Care Team Coaching is one of the closest things we have to a silver bullet in improving the patient experience, this podcast also focused on how this strategy can help combat the issues of employee burnout and instead help build resiliency.
Don’t just take my word for it though, here’s what Daniel had to say about our discussion:
“Today’s healthcare professionals are dealing with a plague of their own: burnout. It’s a stressful industry with lots of ups and downs. There are many methodologies and strategies to help combat this and build resiliency, but often they don’t hit the mark; the reality is that professionals are leaving the field. On today’s episode, we explore a new type of healthcare training, Care Team Coaching, that uses positive reinforcement and strength-based development to support care professionals, and is a methodology that can have immediate results.
Give the podcast a listen to learn more about the implementation process of Care Team Coaching, how it really works, how coaches are trained and formed, and why Gray says it’s making a tangible difference in healthcare.”
I hope you like the podcast and welcome your comments and feedback. To access it go to https://dtahealthcare.solutions/media/ and scroll down to our podcasts.
Also, we’ve started doing more podcasts here at DTA, so if you have a topic you’d like to hear discussed, please do share!