Current Topics in Patient Experience Podcast


Friends of the blog – I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting to discuss current themes, challenges, and trends in patient experience. We covered topics such as misconceptions about patient experience, where to start and how to be successful in improving patient experience, patient experience vs. patient engagement, and more! I’ll be following up with articles drilling into a couple of these topics more in the coming weeks, but for now click the link to listen to the podcast. I hope it’s helpful to you!

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Janiece Gray

I began my career as a social worker and later, with my Master of Health Administration (MHA), directed operations at Allina Health in Minnesota. I later directed patient experience at Allina. My background and experience give me strengths in approaching healthcare opportunities and challenges through a systems lens – with unique strengths, challenges and activation points. My experience is also informed by leadership roles leading performance improvement in patient-centered care and patient experience departments. Working in the client role with healthcare consulting firms inspired me to address some unmet needs in the industry, and to co-found DTA Healthcare Solutions. I have a Lean Six Sigma Black Belt, and find that the discipline of practice translates to healthcare work very well.

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