News & Blog
Written by: Janiece Gray
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An Unexpected Experience – The Importance of the ED
“Iceberg, right ahead!” Quick… name that movie! If you said “The Titanic”, you’re right! To this day, when I see…
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An Unexpected Experience
It was an eventful night. What was supposed to be a straightforward two-hour flight from Nashville to Minneapolis turned into…
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Your Complete Guide to ED-CAHPS
ED-CAHPS will soon be a reality. DTA has teamed up with MyRounding to create this brand new eBook to answer…
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Improving Communication: The Path to Performance
“The shortest distance between two points is a straight line, Janiece!” My mother said this to me frequently as I…
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Improving Communication: The Puke or Shoot Continuum
No one likes to be sick and let’s face it… puking is the worst. Second to that I guess, is…
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Improving Communication: A Word (or two) about Coaching
What is a coach? Someone who supports you, someone who challenges you, someone who helps you improve? This picture was…
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Improving Communication: Key Strategies
In the last blog I discussed the importance of paying attention to the basics and how that impacts physician communication…
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Improving Communication: Pay Attention to the Basics
What do you notice about this bowl of M&Ms? It’s colorful, yes. Lots of primary colors, yes. Someone’s been eating…
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Service Culture Training: Sustaining & Supporting
Organizations often believe that merely putting their staff through a training program about service will suffice for “fixing” their service…
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Service Culture Training: Implementing the Plan
Instilling or re-shaping the service culture of your organization doesn’t happen overnight. In this series we are sharing some tips…
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Service Culture Training: Developing the Plan
Shaping the service culture in a healthcare organization is not for the faint-of-heart. In this series we are providing practical…
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Service Culture Training: How to Get Started
One of the comments we received on our post that described the “Defy the Asymptote” concept was about patient satisfaction percentile…
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