News & Blog

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From the Frontline – An IT Person in Patient Experience-Land

By Kevin Campbell / August 30, 2017

I have this thing that happens to me every now and again where out of nowhere, my stomach suddenly starts…

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The Unexpected Experience – Just Tell Me What to Do! Part 4

By Janiece Gray / December 14, 2016

We all have opportunities for improvement: for my oldest daughter, keeping the bathroom clean was (and is) one of them.…

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Improving Communication: The Path to Performance

By Janiece Gray / October 14, 2015

“The shortest distance between two points is a straight line, Janiece!” My mother said this to me frequently as I…

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Improving Communication: The Puke or Shoot Continuum

By Janiece Gray / September 30, 2015

No one likes to be sick and let’s face it… puking is the worst. Second to that I guess, is…

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Improving Communication: A Word (or two) about Coaching

By Janiece Gray / September 16, 2015

What is a coach? Someone who supports you, someone who challenges you, someone who helps you improve? This picture was…

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Improving Communication: Key Strategies

By Janiece Gray / September 2, 2015

In the last blog I discussed the importance of paying attention to the basics and how that impacts physician communication…

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Improving Communication: Pay Attention to the Basics

By Janiece Gray / August 17, 2015

What do you notice about this bowl of M&Ms? It’s colorful, yes. Lots of primary colors, yes. Someone’s been eating…

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