Patient Experience

The Art and Science of Improving Patient Experience

DTA Healthcare Solutions specializes in innovative approaches to improving patient experience outcomes for provider hospitals, clinics and other organizations. Our proven, dynamic methods eliminate waste and inefficiency, maximize staff performance, and optimize your use of data. Best of all, our healthcare management consulting solutions are all highly tailored to your organization’s unique strengths, challenges and culture.

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Patient Experience Consulting

  • Develop a strategic plan that reflects your organization's unique culture and capacities
  • Create a Patient & Family Advisory Council (PFAC)
  • Find effective patient experience vendor partners for you
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Service Culture Training

  • Instill an organization-wide service culture dedicated to improving patient experience
  • Develop standards for customer service in healthcare
  • Create customized training including custom train-the-trainer models
  • Other custom consulting as needed
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Shadow Coaching

  • Help providers and care team members enhance their communication skills
  • Develop a tailored, one-to-one shadow healthcare coaching program
  • Provide a detailed plan for communications and performance improvement in healthcare roles
  • In addition to coaching, we also train coaches within your organization and support them with our coaching reporting tool.
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"We want the patient experience to be surrounded by a culture of service throughout the healing process. We believe this is best served by having an organic, personalized approach – created from within our own hearts and minds. DTA has helped us achieve that custom approach."

Tomi Ryba - President and CEO

El Camino Hospital

"DTA has helped us develop strategic and tactical plans around patient experience. Not only did we have a long-term vision but they helped us build an actionable plan with incremental steps we could start implementing right away."

Bethany Hyde - Multispecialty Clinics Manager

North Memorial Health Care

"I’ve really enjoyed becoming involved with DTA. Initially I was hesitant to be coached for fear of being criticized. However, the experience is very much the opposite. All of the feedback is positive, and only helps you to build on your strengths. I personally am passionate about the message DTA is giving because I feel they teach you basic communication skills you can use in your everyday conversations. The DTA staff are not only experts at what they do, but are kind, funny, personable people. I am very appreciative of the knowledge, guidance, and opportunities this experience has provided me!"

Daisy Nelson - RN, Emergency Department

Regions Hospital

"As a member of the patient experience team, and a coach at regions hospital, I have had the honor of spending a lot of time with the DTA team. They are an inspiring bunch, and I am better for our time together."

Blake Southard - EMT, Emergency Department

Regions Hospital

"As we developed our plan to improve the patient experience at our health care organization, the voice of the patient was missing. While we knew this was such an important aspect of our journey to improvement, we were not sure where to start. With the help of DTA, we were able to create a very robust Patient and Family Advisory Committee (PFAC) consisting of previous patients and/or family members of patients."

Cheryl Reinking - Chief Nursing Officer

El Camino Hospital

"We have been utilizing the coaching services of DTA and the feedback from our physicians has been extremely positive. We appreciate the non-intimidating approach and having a trained set of eyes to reinforce the positives in addition to identifying the opportunities for improvement. I would recommend DTA to any clinic that is focused on improving the patient experience through better provider-to-patient interactions."

Randy Farrow - CEO

Mankato Clinic

We’ve helped clients across the country accelerate toward value-based healthcare delivery.

Let us do the same for you.

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