Patient Experience ≠ Patient Engagement: Clearing up the Confusion
DTA Healthcare Solutions isn’t just about patient experience strategy and planning, service culture training, and coaching. A significant aspect of…
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Current Topics in Patient Experience Podcast
Friends of the blog – I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting…
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From the Frontline –A Selfish Reason to be Thankful
I kid you not, last week a dear friend texted me this: “I’m trying a new thing for my soul…
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From the Frontline – An IT Person in Patient Experience-Land
I have this thing that happens to me every now and again where out of nowhere, my stomach suddenly starts…
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From the Frontline – Smiling & The Importance of Faking It ‘til You Make It
For years I’ve told hundreds of physicians and staff in our service sessions and training workshops that I would never…
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From the Frontline – Two Words to Avoid “Good Luck!”
It happened again: two words that bug me because I never know what to say in return…I was leaving a…
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From the Frontline – Upcoming Webinar: A Practical Approach to Achieving Patient and Family-Centered Care
I’ve shared a bit about the book our team put together this year entitled “Beyond CAHPS – A Guide for…
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From the Frontline – Two Magical Words
I recently returned from an amazing ski trip in Winter Park, Colorado with my three kids and my husband. In…
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Fresh from the Front…
[vc_row][vc_column][vc_column_text]Earlier this week I had the pleasure of presenting at The Beryl Institute’s PX2017 Conference in Denver. As an added bonus,…
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From the Front Line – A Glimpse from Guatemala
I just returned from an amazing 10-day experience in Guatemala where I was part of a mission group working in…
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From the Frontline
To the gentleman who sneezed on me on last week’s Wednesday night flight home from St. Louis, I say “thank…
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The Unexpected Experience – It’s a Journey… Not a Destination
Recently, I had a relative message me on Facebook about an experience he was having with an immediate family member…
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The Unexpected Experience – You can’t make this stuff up…
When I phoned home from California I was greeted with this question from my 7-year old: “Mommy I hurt my…
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The Unexpected Experience – Just Tell Me What to Do! Part 4
We all have opportunities for improvement: for my oldest daughter, keeping the bathroom clean was (and is) one of them.…
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The Unexpected Experience – Just Tell Me What to Do! Part 3
We all have opportunities for improvement – sometimes it takes some time, but it is possible to make changes to…
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An Unexpected Experience – Just Tell Me What to Do! Part 2
This photo was what the deck of my childhood home in Bloomington, MN looked like the morning after the great…
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An Unexpected Experience – Just Tell Me What to Do!
One of the things I love most is that pivotal moment when a group of staff or physicians throw up…
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An Unexpected Experience – We interrupt this series…
It truly was an unexpected experience although not the kind we have been discussing in this series… Last Spring, I…
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