News & Blog

Page 3 of 6

DTA Coaching Community – Interview with Patty Drinkwine-Holmes

By Janiece Gray / November 14, 2018

On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…

Read More

Provider and Patient Email Communication

By Pamela Hessler / October 31, 2018

“You should come in for an exam. TN” If this communication doesn’t make sense to you, don’t worry, you aren’t…

Read More

Best Discharge Instructions Ever… When Things Do Go Right

By Janiece Gray / October 3, 2018

This past year we’ve been on a bit of an adventure with our eldest who’s been dealing with some ankle…

Read More

When Things Don’t Go Right

By Janiece Gray / September 17, 2018

Writing all of these blogs on Service Recovery and what happens when things don’t go right made me reflect on…

Read More

It’s Hard for Me to Say I’m Sorry….

By Janiece Gray / August 8, 2018

Quick! Name that band! I know I’m dating myself here, but just try. Any guesses? If you said: Chicago and…

Read More

More Stories from the Road – By Janiece Gray (with help from Jim Mock)

By Janiece Gray / July 24, 2018

Ever since I was a little kid, I wanted to do two things when I grew up: I wanted to…

Read More

Stories from the Road

By Janiece Gray / June 27, 2018

Last week I covered a lot of ground…only I covered it from the air. With flights to and from California,…

Read More

Presentation & Case Study from the Beryl Institute Conference – In Case You Missed It!

By Janiece Gray / May 1, 2018

I recently had the pleasure of presenting at The Beryl Institute’s PX2018 Conference in Chicago. For those of us attending…

Read More

Getting the Most out of Your Beryl Institute Conference Experience

By Janiece Gray / March 29, 2018

Our team can’t wait to meet up in Chicago for The Beryl Institute’s Conference coming up April 16-18th!  If you’ve…

Read More

Access the Patient Experience Data: Options for Small, Medium, and Large Budgets Webinar

By Kevin Campbell / March 20, 2018

There is a lot of data to be tapped and analyzed to identify areas of opportunity for improvement of the…

Read More

It’s All about the Data: More Misunderstandings in Patient Experience

By Janiece Gray / February 21, 2018

I was recently asked: “What is the most frequently overlooked or misunderstood component of Patient Experience?” It didn’t take me…

Read More

Swimming with Alligators: More Misconceptions in Patient Experience

By Janiece Gray / February 7, 2018

I was recently asked “How long should healthcare organizations allow to effectively integrate a strong patient experience program across the…

Read More

Where to Start?

By Janiece Gray / January 24, 2018

It seems like this season is full of good intentions, new beginnings, and great ideas. This is never truer than…

Read More

Navigating Care Transitions – Topic Call Today

By Janiece Gray / January 10, 2018

It’s not just because I’m in CA and will be driving over this bridge today that we chose to share…

Read More

Sorry, There’s No Silver Bullet

By Janiece Gray / December 20, 2017

On a recent podcast I was asked: “What is the biggest misconception you find in healthcare organizations when they try…

Read More

Progress in Patient Experience: The Patient Experience Policy Forum

By Janiece Gray / November 29, 2017

I’m really excited about the work I’m seeing in the sphere of public policy as it relates to patient experience.…

Read More

Patient Experience ≠ Patient Engagement: Clearing up the Confusion

By Janiece Gray / November 7, 2017

DTA Healthcare Solutions isn’t just about patient experience strategy and planning, service culture training, and coaching. A significant aspect of…

Read More

Current Topics in Patient Experience Podcast

By Janiece Gray / October 25, 2017

Friends of the blog – I recently had the opportunity to sit down with Lonnie Hirsch of Hirsch Healthcare Consulting…

Read More