DTA Coaching Community – Interview with Sherry Jones
As you probably know by now (if you follow our blogs) over the past several months, on the first Monday…
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Service Culture – You Know It When You See It: Surrounded by Love
Just yesterday I was in a meeting where we were asked to define “service culture”. My comment was that it…
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DTA Coaching Community – Interview with Pamela Hessler, CPXP
If you’re a regular reader of our blogs, you know by now that on the first Monday of every month,…
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The Rural Hospital Catch-22: Can’t Afford Analytics, Can’t Survive Without It
Across the country, independent rural hospitals are facing a dilemma: they need to harness their data in order to measure…
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An Unexpected Part 2: Who is Responsible for Teaching Patient Experience to New Clinicians?
Well, I did it again… I eavesdropped and then interrupted a table full of people who were just trying to…
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Lots to Say…
One of my earliest memories was when I was 3 years old and my mom and her friend and I…
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DTA Coaching Community- Interview with Richelle Jader
As you probably know by now if you’ve been following our blogs over the past several months, on the first…
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We’ve got a new look!
We at DTA Healthcare Solutions are excited to show off our new look. Our website recently got a face-lift and…
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Fresh Perspectives from a Recent Patient Experience
And I’m back…. As I shared in the fall, my husband and I were expecting our first baby, and good…
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DTA Coaching Community – Interview with Ashlee Fontenot
As you probably know by now if you follow our blogs, on the first Monday of every month DTA convenes…
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DTA Coaching Community – Interview with Jen Schugel
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…
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Looking Forward to Seeing Y’all in Texas!
Our team is very excited to be together in Dallas April 2-5 for The Beryl Institute’s PX 2019! We hope…
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What the Heck is Care Team Coaching? Free Download Available…
Someone recently ended a post on a patient experience forum with “Good luck, and if anyone discovers the silver bullet,…
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DTA Coaching Community – Interview with Sandy Herrala
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…
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Greetings from Phoenix
This week Kevin Campbell and I had the opportunity to be in the unfortunately-not-so-sunny-or-warm Phoenix area for the AHA Rural…
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DTA Coaching Community – Interview with Marie Kopp
On the first Monday of every month, DTA convenes a community of Care Team Coaches from across the country. The…
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Who is Responsible for Teaching Patient Experience to New Clinicians?
About a week ago, I was working from my local Panera Bread. Mostly I was trying to mind my own…
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Closing 2018 with an eye toward 2019
Like many of you, we at DTA Healthcare Solutions use the close of the year to reflect with gratitude over…
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