DTA Coaching Community- Interview with Richelle Jader
As you probably know by now if you’ve been following our blogs over the past several months, on the first…
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From the Frontline – An IT Person in Patient Experience-Land
I have this thing that happens to me every now and again where out of nowhere, my stomach suddenly starts…
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Fresh from the Front…
[vc_row][vc_column][vc_column_text]Earlier this week I had the pleasure of presenting at The Beryl Institute’s PX2017 Conference in Denver. As an added bonus,…
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The Unexpected Experience – It’s a Journey… Not a Destination
Recently, I had a relative message me on Facebook about an experience he was having with an immediate family member…
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The Unexpected Experience – You can’t make this stuff up…
When I phoned home from California I was greeted with this question from my 7-year old: “Mommy I hurt my…
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The Unexpected Experience – Just Tell Me What to Do! Part 4
We all have opportunities for improvement: for my oldest daughter, keeping the bathroom clean was (and is) one of them.…
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The Unexpected Experience – Just Tell Me What to Do! Part 3
We all have opportunities for improvement – sometimes it takes some time, but it is possible to make changes to…
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An Unexpected Experience – Just Tell Me What to Do!
One of the things I love most is that pivotal moment when a group of staff or physicians throw up…
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Empathy in an Unexpected Experience – A Patient’s Story
We always knew we wanted three kids. I don’t know if we wanted to be outnumbered for some sick reason…
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An Unexpected Experience – Dealing with Duration
“Are we there yet? “ “When are we going to be there?” If you took a road trip this summer…
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An Unexpected Experience – Let’s Go!
Quick, name that game? Yes, it’s Monopoly and those who know me or knew me in my childhood and young…
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An Unexpected Experience – It’s All About the Flow…
I love rivers. Growing up, our cottage was on a river in central Pennsylvania. Even though I now hail from…
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An Unexpected Experience – Waiting
Ever been there? Go ahead, you can click on it. I sat there for 3 songs, and midway through the…
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An Unexpected Experience – The Importance of the ED
“Iceberg, right ahead!” Quick… name that movie! If you said “The Titanic”, you’re right! To this day, when I see…
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